Partial unavailability of the API

Incident Report for Salt Edge

Postmortem

Incident summary: between March 31, 2025, 09:30 UTC and April 1, 2025, 13:00 UTC, Salt Edge experienced a partial outage affecting the Account Information API and Payments Initiation API.

Root cause: due to high I/O load on the source database server, the AIS & PIS APIs experienced performance degradation. This led to slower operations and delayed responses for Users.

Resolution: the server role was switched to a healthy replica, and the problematic server was removed from Production and replaced with new hardware.

Action Points:

Implement I/O performance alerting
Plan and gradually implement high availability for the PostgreSQL cluster

Posted Apr 08, 2025 - 12:40 UTC

Resolved

We want to inform you that the issue affecting the availability of the API service was identified and resolved at 13:00 UTC on April 1st.
Our team took the necessary actions to mitigate the impact and restore full functionality.
All systems are now operating normally, and we continue monitoring the platform closely to ensure stability.

We appreciate your patience and understanding.

Posted Apr 01, 2025 - 17:52 UTC

Update

Update.

Work in progress - The team is actively working on fixing the issue. At this time, the unavailability of the API is affecting less than 0.01% of the traffic.

We apologize for any inconvenience this may have caused and appreciate your understanding.

Posted Mar 31, 2025 - 20:49 UTC

Identified

We experienced a temporary issue affecting the availability of our services, and some customers may have encountered HTTP 500 Internal Server Errors, starting with 09:30 UTC.
The team is working on investigating the problem.
We apologize for any inconvenience this may have caused and appreciate your understanding.

Posted Mar 31, 2025 - 14:43 UTC

This incident affected: Open Banking Gateway (Account Information API).