Temporary service disruptions

Incident summary:
On May 15, 2025, between 12:45 UTC and 13:03 UTC, Salt Edge experienced a partial outage affecting Open Banking Gateway endpoints, including Account Information API, Payments API, Partners API, Dashboards which led to unavailability of services and 500 errors returned to our clients.

Root cause:
The issue was caused by an internal configuration update that, due to a post-upgrade inconsistency in system behaviour, led to incorrect service settings being applied. As a result, certain backend components failed to start properly, making the API temporarily inaccessible.

Resolution:
Our Engineering team promptly identified the root cause, halted automated configuration updates to prevent further spread, and manually restored the correct service settings. The affected services were fully recovered by 13:03 UTC on May 15, 2025.

Action points:

• Implement high-availability setup for critical configuration management systems.
• Introduce a safe mechanism to disable automated configuration runs when needed.
• Deploy enhanced tools for monitoring and auditing configuration changes.