Open Banking Gateway - Partial Outage

Incident Report for Salt Edge

Resolved

The incident has been fully resolved.

Incident duration:
From May 19th, 11:51 in UTC
Until May 19th, 11:57 in UTC

All services are now operating normally. Our team continues to monitor the system to ensure stability.
We appreciate your patience and understanding.

A detailed postmortem will be published shortly.

Posted May 19, 2026 - 12:11 UTC

Identified

We have identified the cause of the issue affecting the Open Banking Gateway.

At this time, customers may still experience increased latency.

Our team is implementing mitigation measures to restore full functionality.

We will continue to provide updates as progress is made.

Posted May 19, 2026 - 12:08 UTC

Investigating

We are currently investigating an issue affecting Open Banking Gateway.

Customers may experience failed requests.
The issue started at approximately May 19th, 11:51 in UTC.

Our engineering team is actively investigating the cause and working to restore normal operation as quickly as possible.

Next update will be provided as soon as more information becomes available.

Posted May 19, 2026 - 12:03 UTC

This incident affected: Open Banking Gateway (Account Information API, Payments API, Partners API).