On March 26, 2026, between 11:28 and 14:09 UTC, our Payments API experienced a temporary disruption that prevented successful processing of payment initiation from Partners.
The incident has been fully resolved.
We sincerely apologize for the interruption and any impact this may have caused to your operations.
| Incident Date | 26 Mar 2026 |
| Duration | 151 minutes (11:28-14:09 UTC) |
| Impact | Temporary inability to process payment initiation and account information requests. |
| Current Status | ✅ Resolved. Infrastructure restored and operating normally |
The disruption was caused by issues with transport certificates, which affected our payment initiation service for partners.
This was not related to any client-side integration or API change.
| Time | Event |
|---|---|
| 11:28 | Service disruption detected via email alerts |
| 11:30 | Engineering team engaged |
| 12:22 | The root cause was detected |
| 14:09 | Services fully restored |
The disruption was caused by issues with transport certificates.
This was not related to any client-side integration or API change.
The issue was resolved by reissuing new certificates.
Normal payment processing resumed at 14:09 UTC.
The incident was detected automatically via our service availability monitoring system (emails), which triggered alerts indicating degradation of services.
The engineering team responded immediately upon alert notification.
If you have any questions about this incident or need assistance with affected transactions, please contact your account manager or reach out to our support team.
We remain committed to providing reliable payment services and appreciate your continued partnership.
This report is intended for authorized partners only. Please do not distribute externally.