Open Banking Gateway - Major Outage

Incident Report for Salt Edge

Resolved

The incident has been fully resolved.

Incident duration:
From July 28th, 12:09 in UTC
Until July 28th, 12:40 in UTC

All services are now operating normally. Our team continues to monitor the system to ensure stability.
We appreciate your patience and understanding.

A detailed postmortem will be published shortly.

Posted Jul 28, 2026 - 12:47 UTC

Monitoring

A fix has been implemented and services are recovering.

We are currently monitoring the system to ensure that the Open Banking Gateway is operating normally.

Customers may experience minor delays while the system fully stabilizes.

Posted Jul 28, 2026 - 12:43 UTC

Identified

We have identified the cause of the issue affecting the Open Banking Gateway.

At this time, customers may still experience failed requests.

Our team is implementing mitigation measures to restore full functionality.

We will continue to provide updates as progress is made.

Posted Jul 28, 2026 - 12:43 UTC

Investigating

We are currently investigating an issue affecting Open Banking Gateway.

Customers may experience failed requests.
The issue started at approximately July 28th, 12:09 in UTC.

Our engineering team is actively investigating the cause and working to restore normal operation as quickly as possible.

Next update will be provided as soon as more information becomes available.

Posted Jul 28, 2026 - 12:35 UTC

This incident affected: Open Banking Gateway (Account Information API, Payments API, Partners API).