On February 23, 2026, several OBG APIs experienced temporary unavailability due to infrastructure-level connection saturation. The incident lasted 24 minutes, during which API requests returned HTTP 500 errors. We sincerely apologize for any disruption this may have caused to your operations.
The issue has been fully resolved, and preventive measures have been implemented.
We sincerely apologize for the interruption and any impact this may have caused to your operations.
| Incident Date | 23 Feb 2026 |
| Duration | 24 minutes (12:31-12:55 UTC) |
| Impact | Temporary API errors (HTTP 500) |
| Current Status | β Fully Resolved |
Following a configuration change related to backend service connectivity, infrastructure connection limits were reached under production load.
As a result:
The issue was isolated to infrastructure connection handling and did not involve data corruption or data loss.
| Time | Event |
|---|---|
| 12:33 | Elevated API error rate detected |
| 12:34 | Incident declared following monitoring alerts |
| 12:50 | Root cause identified |
| 12:54 | Immediate mitigation actions applied |
| 12:55 | Services fully restored |
The incident was caused by connection saturation at the infrastructure layer following a backend configuration change. The existing connection handling limits were insufficient for the increased connection load introduced by the new architecture. This resulted in temporary rejection of new backend connections and API errors.
To restore service, our engineering team:
Service was fully restored within 24 minutes.
We are implementing the following improvements:
β Increased infrastructure connection limits across relevant components
π Implementing proactive monitoring and alerting for connection utilization
π Reviewing connection handling configuration across services
π Introducing mandatory infrastructure capacity review prior to architectural changes
If you have any questions about this incident or need assistance with affected transactions, please contact your account manager or reach out to our support team.
We remain committed to providing reliable payment services and appreciate your continued partnership.
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