Data Enrichment: elevated error rates / performance degradation

Incident Report for Salt Edge

Resolved

This incident has been resolved.
Posted Jun 23, 2025 - 18:01 UTC

Monitoring

A fix has been implemented, and we are currently monitoring the system to ensure everything is functioning as expected.
Posted Jun 23, 2025 - 17:58 UTC

Identified

The issue has been identified. Our team is currently working on implementing a fix.
Posted Jun 23, 2025 - 16:13 UTC

Investigating

Some customers may be experiencing errors such as “Socket timeout, unable to connect to server” starting from 14:08 UTC. Our team is actively investigating a potential performance degradation and will provide updates as soon as more information becomes available.
Posted Jun 23, 2025 - 14:52 UTC
This incident affected: Data Enrichment.