Service disruption due to upstream provider routing issues

Incident Report for Salt Edge

Resolved

Some customers were unable to access Salt Edge services due to a routing issue affecting our upstream provider.

During emergency maintenance, the provider restarted its BGP sessions, temporarily withdrawing and then re-announcing the affected IP routes. This caused a five-minute service interruption.

Connectivity was restored, and all services are operating normally.
Posted Sep 29, 2026 - 11:36 UTC