Summary
On 4 November 2026, between 15:08 and 15:12 UTC, the Open Banking Gateway Payments API had a brief degradation in availability. Our automated incident monitoring detected it and opened the incident straight away.

Impact
For about 1–2 minutes within this window, some API users may have received errors when calling the Payments API. The Account Information API, Partners API and Dashboards were not affected. Requests outside this window were processed as usual.

Timeline (UTC)

• 15:08: Automated monitoring detected the degradation and opened the incident. We started investigating.
• 15:12: The Payments API was confirmed stable and the incident was resolved.

Resolution
The service recovered within minutes and has been operating normally since. We continue to monitor the Payments API closely.

Action required
No action is needed on your side. If you notice anything unusual related to this incident, please raise a request in our Help Desk portal and we will look into it right away.

We apologise for any inconvenience.